SHIPPING & REFUNDS
SHIPPING POLICY
All shipping charges will be calculated at checkout.
Please allow 7-10 business days for order processing. However, we endeavor to send out your cakes ahead of time! Once your order has been processed, it will be shipped via USPS Priority or UPS. Once your order has completed processing, shipping times will begin. When placing your order, please account for the aforementioned processing times, in addition to any federally recognized holidays and/or weekends.
Once shipped, delivery of U.S. package(s) should occur within 2-3 business days, depending on the recipient’s location.
For international package(s) shipping times are subject to the country the order is going to.
Customer is responsible for any customs fees instituted by their country. Customs fees are not charged by or sent to The Black Cake Company, and we have no insight into the cost of the customs fees that may be charged upon order arrival into any country. For any questions related to international customs fees, please reach out to your local appropriate government entity.
Shipping times are an estimate and may be subject to delays on the part of the courier. The Black Cake Company is not responsible for delayed shipping on the part of the courier and is unable to provide full or partial refunds for shipping that is due to an error or delay on the courier's part.
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If your package is lost or stolen, we are so sorry to hear that! Please email us at info@blackcake.com for assistance.
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INCORRECT SHIPPING ADDRESS POLICY
1) The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.
2) We are not responsible for goods delivered to the wrong address inputted at the time of ordering.
3) If you happen to notice that you entered the wrong address, you can email us at info@blackcake.com with the correct shipping address before your shipping label is created.
4) Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.
RETURNED TO SENDER POLICY
1) If a package is returned to The Black Cake Company due to an incorrect or incomplete shipping address provided by a customer, or if USPS required the customer to be home at the time of delivery and the customer was not home for a delivery, the customer will be responsible for the shipping cost for The Black Cake Company to reship the package back to them, as well as, any additional delivery cost.
2) The Black Cake Company is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.
3) No refunds will be provided if any part of the address is incorrect.
DAMAGED, LOST, OR STOLEN PACKAGE POLICY
If your package is lost or stolen, we are so sorry to hear that! Please email us at info@blackcake.com for assistance.
REFUND POLICY
Our Returns & exchanges policy
We want you to be satisfied with your purchase.
If your product does not match your expectations, is damaged or defective, please contact us for a refund or exchange.
Our Refund/replacement policy
In the event that you are dissatisfied with our product, please call us at 718-919-0015 or email us at Customer Service.
We will ask for your name, invoice number, and flavor and size of the cake.
All claims must be made within 10 days of receipt of the product.
Please retain all packaging and contents until your concern is resolved.